eCommerce Point of Sale Customization

eCommerce Point of Sale Customization

Steve and Justin at Hardpressed Studio had a scalability problem. Their store has been rapidly growing and their online operational systems couldn’t keep up, especially during the busy holiday season. We worked with them to improve their online operations by streamlining their Point of Sale (POS) integration.

"Our previous system was starting to fall apart. Every day I had to manually update store inventories to make sure online orders didn’t deplete in-store stock.

The solution we came up with Territorial frees up a significant amount of time for our staff to do higher value work, and prevents data entry input errors.

Justin Thompson

— Print Manager, Hardpressed Studio

Integrating In-Store and E-Store

Territorial Partner Daren McLean identified that one of the first challenges growing e-commerce stores face is how to match their online POS software requirements with their in-store operational requirements. Store managers need to decide whether to modify their in-store operations to match that of the e-commerce store, or modify their e-commerce store to match their in-store operations.

Problem Definition

UX expert Zach Perkins and developer Ozzie Neher worked with Justin to decide which process would be customized, and it soon became apparent that Hardpressed needed to update their online store to align with their brick and mortar operations. During peak sales days, for example during the month of December, updating their online Shopify store multiple times a day would be unrealistic and likely to result in inventory errors.

Ozzie discovered that the problem was that inventory loss through production wasn’t reflected in final inventory amounts. Along with this, fluctuations in the corresponding bulk raw inventory needed to be recorded appropriately. Finally, a threshold needed to be added to the online store to account for concurrent in-store purchases.

Exploration

Hardpressed uses a Shopify platform for their online store. We’ve built and worked on several Shopify e-commerce stores in the past, but this was our first time fixing such a specific operational problem.

Shopify Logo

Ozzie reviewed Shopify’s plugin store options and found a few leads. In testing these plugins, we found that they were expensive and excessively robust; it was possible they’d perform the functions we were looking for, but they’d still require a large amount of time to customize for our specific implementation. We costed out various options and realized that building a Shopify plugin from scratch would in fact provide the best solution for Hardpressed in terms of functionality and cost.

Shopify Plugin Development

Working with Shopify is generally a positive experience. We quickly duplicated Hardpressed e-shop to create a safe-for-testing development environment. That way, we had a sandbox where we could work on the plugin without fear of any loss of service to Hardpressed’s existing online store.

While developing the Shopify plugin, Ozzie ran into a few obstacles. For instance, learning the Shopify plugin development was challenging with their sometimes-lacking programming documentation. Another time, Shopify was temporarily blocking us because we were sending too much data to them too quickly in our rapid development process. Despite these challenges, we had a working prototype ready for testing after a few short days of development, and the final product deployed soon after.

Smooth Sailing

Hardpressed Studio is now using the new plugin daily. We celebrated by getting HARDPRSD socks for the entire Territorial team, and look forward to helping Hardpressed with their online operations as their digital presence continues to grow.

Working with Territorial is always a great experience. A year ago, we worked with them as our store was launching our SEO strategy. I’m extremely happy with the solution the team has put together here.

Steve Thomson

— Founder, Hardpressed Studio

Got a Unique Problem?

At Territorial, we believe in pouring our know-how and resources into local companies to build a strong community. We want to see local businesses thrive, so if you have a specific problem related to your e-commerce operations or POS, let’s chat.

Daren McLean

Partner, Territorial

daren@territorial.ca

306-717-5713

Daren McLean Scott Borys