One of the most important features of TechCenter is that both customer and support users can see the status of their equipment. By allowing users the ability to select any date range, users are able to see what any piece of their equipment is doing at any time. This intelligence leads to better troubleshooting of issues and provides quicker support resolution.
While all the data is provided in a helpful user dashboard, power users may want to dig deeper into the data. In order to facilitate this use case, user-defined ranges of data is able to be exported as CSVs to permit a deeper analysis of data.